Phone Service And Systems

Content Repository

Additional Phone Numbers

Direct Inward Dialing (DID)

Local Number(s)

Toll-Free (800) Numbers

Vanity Numbers

Auto Attendant(s)

Always

Busy/No Answer

Never

Professional

Staff

Text To Speech

Female

Linda

Lisa

Nancy

Sandra

Susan

Male

Charles

Christopher

Richard

Thomas

William

With Music

Without Music

Pre-Announcement

Thank you for calling _______________

1: _______________________________

2: _______________________________

3: _______________________________

4: _______________________________

5: _______________________________

6: _______________________________

7: _______________________________

8: _______________________________

9: _______________________________

0: _______________________________

Automated Call Distribution (ACD)

Call Hold

Call Filter(s)

Call Blocking

Call Groups (Ring Groups)

Call Intervention

Call Monitoring (Eavesdropping

Barge

Spy

Whisper

Call Queue(s)

Current Position/Place In Queue

Periodic Message

Wait Time Announcement

Call Recording

Call Reports

Call Transfer

Caller ID

Changeable Ringtone

Cloud-Based PBX

Conference Calling

Inbound (Conference Bridges)V

Outbound

Dial-By-Name Directory

Do Not Disturb (DND)

Extensions

Full-Featured SIP | VOIP Phones

Hands-Free Intercom

Headset

Hold

Customizable

Holidays

Music On Hold

Message On Hold

Holidays

Language Selection

English (Australia)

English (Ireland)

English (United Kingdom)

English (United States)

French – Français (Canada)

French – Français (France)

German – Deutsch (Deutschland)

Portuguese – Português (Brasil)

Spanish – Español (España)

Spanish – Español (Mexico)

Message On Hold

Message Only Mailbox

Mobile Phone App

Multiple Locations

Music On Hold

Off-Premises Transfer (OPX)

Paging

Internal

Overhead

Phones (SIP/VOIP)

Cordless: _____

Desktop: _____

Mobile App: _____

Soft Phone: _____

Wall Mount: _____

DND Button

Ring Selection

Ring Volume

Pre-Connection Announcement

Now Hiring

Scheduled Hours

After Hours Access

After-Hours Call Handling

Closings | Holidays | Vacation(s)

Open | Closed with Buffer

School Safety Suite

Door Locks

Lights

Paging Systems

Panic Buttons

Speakers

Unlimited Call Capacity: No More Busy Signals!

Virtual Fax

Fax ATA Adapter

Fax to Email

What is Fax to Email? The ability to use your email account and the Internet, in place of a fax machine and phone lines (traditional fax), to transmit and receive faxes.

What is Virtual Faxing?

Virtual fax is a feature that allows you to send a fax using your IP network rather than the PSTN. This is typically a third-party service provided without hardware like fax machines. Email is the preferred transport medium for this service. Read our blog post to learn more about the benefits of virtual fax services.

Voicemail

Shared Voicemail

Voicemail → Email

Voice Over Internet Protocols (VOIP)

Volume

Billing Group

Extensions Overview → General → External Caller ID

Recurring invoice

Cellular Backup

Customized Dial Plan

Customized Message(s)

Emergency Call Notification

Emergency Call Routing

Extensions

Mulit-Level Call Routing

CallerID Call Routing

Blocking | VIP

Star (*) Codes

*7

Pauses and resumes recording on live calls.

Watch Video

*11

Searches the default dial by name directory.

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*12

No action. Reserved for emergency services in some countries.

*13 + Extension

Logs in and out of a call queue.

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*14

Records a sound clip to be used in a dial plan or call queue (requires prompt recording permissions).

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*15 + Extension/Tel

Records a single call ( feature must be set up by a system admin) . This cannot be used mid-call.

Watch Video

*17 + Extension

Initiates call monitoring (requires monitoring permissions).

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*19

Changes personal dialable password (default0000). This password is used with the dialable username to access permission-based tasks such as recording prompts, making international calls, and call monitoring. It is different from the voicemail password.

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*22

Records others' directory names to be used in a dial by name directory (requires prompt recording permissions).

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*33

Pauses an agent's calls in all assigned queues. Agent will hear "agent paused".

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*33 + Extension

Pauses an agent's calls in a specific queue. Agent will hear "agent paused".

Watch Video

*34

Resumes an agent's calls in all assigned queues. Agent will hear "available".

Watch Video

*34 + Extension

Resumes an agent's calls in a specific queue. Agent will hear "available".

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*37

Places a call on hold in a virtual parking spot on the system. There are an unlimited number of parking spots available. To park in a user-assigned spot, direct transfer to*37+ parking spot number (any number of digits, but it cannot start with0). To park in a system-assigned spot, warm transfer to*37(the system will notify you where the call is parked). To answer a parked call, dial*37+ parking spot number.

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*43 + Dialable Username

Initiates hot desking allowing you to load your extension settings to a shared phone and use it as your own. Dial the same star code to log out of a shared phone. This feature is supported on Cisco MPP, Polycom, and Yealink only and must be enabled by a system admin on your user profile and each shared device.

Watch Video

*67 + Tel

Blocks your number from a caller ID for a single call.

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*72 + Extension/Tel

Activates server-side call forwarding—all incoming calls are forwarded to an internal extension or external number.

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*73

De-activates server-side call forwarding.

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*77

Switches a call between devices assigned to a single user.

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*82 + Tel

Overrides the Block Caller ID setting for a single call.

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*97 + Extension

Picks up a call ringing on another user's phone (directed call pickup).

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*98 + Extension

Checks other extension, ring group, or shared voicemail boxes.

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* + Extension

Pages an individual phone, or even an entire ring group, by automatically activating their speakerphone ( feature must be enabled on the recipient's line).

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* | #

* Rewinds voicemail messages in 2 second increments.

# Fast forwards voicemail messages in 4 second increments.

Watch Video

Phone Service And Systems

Content Repository

Star (*) Codes

*7

*11

*12

*13 + Extension

*14

*15 + Extension/Tel

*17 + Extension

*19

*22

*33

*33 + Extension

*34

*34 + Extension

*37

*43 + Dialable Username

*67 + Tel

*72 + Extension/Tel

*73

*77

*82 + Tel

*97 + Extension

*98 + Extension

* + Extension

* | #

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